Why video beats a wall of text
Support is full of “where do I find…” and “how do I…” questions. Written instructions are slow to write and easy to misread, so the ticket bounces back and forth. A short screen recording shows the exact path with your cursor and your voice — the customer follows along once and it’s done. Agents spend less time typing, customers wait less, and first-contact resolution goes up.
How support teams use ClipCast
- Record the answer. Open the page the customer is stuck on, hit record, and narrate the steps.
- Paste the link. The share link is on your clipboard the moment you stop — drop it into the ticket.
- Reuse the best ones. Keep links to your most common answers in a saved-replies macro.
New to it? Start with how to record your screen in Chrome or how to share a screen recording.
Frequently asked
How do agents share a recording in our help desk?
They record the screen, the link is copied automatically, and they paste it into the ticket reply. Customers click and watch in any browser — no sign-up or download.
Can we password-protect a recording with customer data?
Yes. On Pro you can password-protect a link, set an expiry date, and turn sharing off at any time, so sensitive walkthroughs stay private.
Is there a transcript for accessibility and search?
Pro auto-generates an AI transcript of every recording, so the answer is searchable and readable for customers who prefer text.